A message saying that you are not authorized, need to re-authenticate, or that there was an authentication error, comes directly from your TV provider. This usually indicates that your package with that provider does not include the required TV channel subscriptions.
If your current service package only includes internet or you have a TV package but Lifetime is not included in your TV channel lineup, you will not be able to access locked content in the Lifetime apps and or website.
There are also some Lifetime movies that require LMN be part of your TV package in addition to Lifetime. If you are receiving an error just on certain movies, this may be the reason. Please check with your provider whether both Lifetime and LMN are part of your package.
At this time the only way to unlock all content in our apps and website is to sign in using a supported TV provider that includes the Lifetime channel in your TV package. There is always some content available that is unlocked, which you are welcome to watch without signing into a provider.
If you are receiving an error message and are not able to unlock all videos, you can contact your provider about changing your plan to get access to Lifetime and LMN content.
To unlock episodes, you can sign up for service with any of the following providers:
- Local Cable: Xfinity, Cox, Spectrum, Verizon Fios or your local cable provider
- Satellite: Dish and DIRECTV
- Streaming Live TV Services: AT&T TV, Hulu + Live TV, Philo and Vidgo
If you believe you do have a TV package that includes Lifetime and LMN and that you are receiving this message in error, please contact us so that we can look into it further. Be sure to identify your TV provider for us, as well as what specific content you are having trouble accessing.
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