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Troubleshooting

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Why am I receiving a message that I am 'not authorized' to view videos?
Lifetime videos won't play. What should I do?
I'm receiving the error: "0033: The customer is not authorized for the content requested"
I'm receiving the error: "0066: No Account Returned from UPDA"
I am receiving an 'authentication error' or am being asked to re-authenticate Lifetime. How do I fix this?
I'm getting a message that my activation code is invalid. What do I do?
Why am I getting a notification to turn off my ad blocker?
I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
Why does this video look so bad? Why isn’t it in HD?
What browsers/operating systems are supported?

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Do I need to download or install any special software to watch the videos?

You do not need to download or install any programs. However, you will need Javascript enabled and cooked accepted.

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