Troubleshooting
- Why am I receiving a message that I am 'not authorized' to view videos?
- Videos won't play on mylifetime.com when I'm watching on my web browser. What should I do?
- I'm getting a message that my activation code is invalid. What do I do?
- I'm having trouble signing in to my TV provider. When I try to sign in, I'm being looped back to sign in again. What should I do?
- Why am I receiving a 'geographic restriction' error message?
- Why can I no longer access Lifetime with Fubo TV?
- I'm receiving the error: "0033: The customer is not authorized for the content requested"
- I'm receiving the error: "0066: No Account Returned from UPDA"
- I'm hearing sound but there's no video on my Lifetime Roku app. How do I fix it?
- Why can't I access Live TV in the Lifetime app?
- I am receiving an 'authentication error' or am being asked to re-authenticate Lifetime. How do I fix this?
- I'm being asked to re-authenticate my Mediacom account. What does that mean?
- Why am I getting a notification to turn off my ad blocker?
- I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
- What Lifetime content is available with Discovery+?
- I'm having trouble with Chromecast in the Lifetime app. What should I do?
- Why is the cast button missing for Live TV?
- What browsers/operating systems are supported?
- Can I use AirPlay to stream Lifetime to my TV?
- Can I disable the ads from appearing when watching online?
- Where did my favorite series or episode go?
- Do I need to download or install any special software to watch the videos?
- Do your websites support closed captioning?
- Can I restrict certain programming from playing on the website?